Introduction

A self-service kiosk is an interactive terminal equipped with a touchscreen and integrated peripherals, enabling users to perform transactions or access information without staff assistance. The global self-service kiosk market was valued at USD 34.36 billion in 2024 and is projected to grow at a CAGR of 10.9% from 2025 to 2030, driven by the demand for contactless solutions and operational efficiency.

Key Benefits

• Faster Throughput: Reduces customer wait times by allowing parallel, autonomous transactions, especially in high-traffic environments like quick-service restaurants and retail stores.

• Improved Accuracy: Direct user input minimizes human error, with real-time previews helping customers confirm selections before purchase.

• Contactless Convenience: Supports EMV chip cards, NFC digital wallets, QR-code payments, and even mobile ordering to meet hygiene and speed expectations.

• Cost Savings: Automates routine tasks, reducing labor expenses and redeploying staff to higher-value activities such as customer engagement and problem resolution.

Top 5 Self-Service Kiosk Manufacturers

1. NCR Corporation: A pioneer in retail and hospitality kiosks, NCR’s SelfServ™ solutions offer modular form factors, ADA-compliant interfaces, and seamless back-office integration.

2. Diebold Nixdorf: Known for its DN Series® EASY kiosks, Diebold Nixdorf delivers highly modular, reliable self-checkout and self-ordering systems with advanced cash-handling and biometric authentication options.

3. Shenzhen Aonpos Technology Co., Ltd.: Founded in 2012, Aonpos is a professional ODM/OEM manufacturer focused on providing high-quality POS hardware and self-service terminal solutions. The company's core product line includes all-in-one touch POS systems, Android cash registers, self-service POS terminals, medical self-service terminals, station self-service terminals, hotel self-service terminals, touch screen monitors, barcode scanners, and printer peripherals, designed to simplify operations in the retail, hospitality, and service industries. Aonpos devices are powerful and highly modular in design, with customizable appearance and external devices.

4. VeriFone Systems, Inc.: VeriFone’s unattended kiosks excel in secure payment processing, supporting major NFC/contactless schemes and flexible UX modules for diverse environments.

5. Zebra Technologies Corporation: Leveraging its barcode and RFID expertise, Zebra’s interactive kiosks span wall-mount, countertop, and floor-standing formats, serving sectors from logistics to healthcare with rugged reliability.

Self-service kiosks are indispensable tools for businesses aiming to enhance customer experience, streamline operations, and reduce costs. At Onpostech, our customizable kiosk platforms integrate leading hardware and software innovations—backed by full lifecycle support—to help you stay ahead in an increasingly automated world. Contact us to discover how our solutions can transform your service delivery.

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